User Experience is an extensive field. It is not created by a single element, but by many different elements working together as one system. In this article, I will take a closer look at six layers that contribute to how users experience a product or service: functionality, reliability, usability, convenience, pleasurability and meaningfulness. What Makes UX Whirl Like One System? For User Experience to work to its full potential, it needs to rest on several interconnected layers. They can be visualised as a pyramid, where each layer builds upon the previous one. The foundation is functionality . From there, we move towards reliability, usability, convenience, pleasurability and, ultimately, meaningfulness . The higher layers cannot compensate for fundamental problems at the lower ones. A beautiful interface cannot save a product that does not work. A highly usable product cannot create trust if it constantly fails. And even a delightful experience may remain superficial if the p...
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